Getting it Dunzo!

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People in urban Indian cities are busy, busy, busy. They are constantly buzzing around – going to work, getting groceries done, doing a million errands, and forever having to multi-task! Now, there is another rapidly-growing army buzzing around the city on bikes to get things checked on your neverending ‘To Do’ List – The Dunzo army

Dunzo, a new app, is fast becoming a verb (“Just Dunzo It) which is the ultimate test of success. Here is how it works. Once you assign them a task on the app, Dunzo’s bikers with their bright green helmets with a lightning bolt logo, zip around the city to get the job done, usually in under an hour. They get your groceries, drop off documents, pick up parcels, deliver food and do many, many small tasks that eat into your time. It’s super simple and super convenient. 

The app was created by Kabeer Biswas in 2014. He had moved to Bengaluru for work and didn’t know his way around the city. Often, he wished he had someone to help him do all the small stuff. Cleverly, he decided He would do this for others and see if it was something that they would pay for. He began a small Whatapp group, and people requested things like picking up medicine and dropping them to their office or getting their car battery changed while they were at work. It became so popular that a light bulb went off in Kabir’s head to create something more concrete and soon, Dunzo was born. 

Like all startups, they were not immediately profitable, but the company has started making the bucks now. Want some impressive numbers? Here goes!

  • Google invested $12.3 million in the company. It was the first direct investment by Google in an Indian startup. 
  • The app does two million transactions a month across nine cities. 
  • They plan to be in India’s top 25 cities within two years. 
  • 80% of their tasks are entirely automated because they built a cool algorithm that mostly works everything out. 

In an interview with CNN Business, Kabir Biswas sums it up perfectly by saying that Dunzo is “a browser on top of the real world, where you can transact, courier, and commute from one place to another without ever having to step into the real world.”

So the next time you need that bank document picked up from your house, signed and given to the bank manager, you have to literally just lift a finger and press Dunzo and it’s done! 


Written by: Pereena Lamba. Pereena is a freelance writer, editor and creative consultant. She is also co-author of Totally Mumbai.

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